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HMD Digital
AI agents · built and managed

We build and manage AI agents for SMEs.

Nothing upfront. You watch an agent handle your real process and see what it's worth before you commit. Once the value is there, we share it.

  • A 30-minute call.
  • Little of your team's time.
  • Value you can see before any commitment.

Illustration of an agent console: a supplier quote request is read, checked and drafted by an agent, then approved by a person on your team before it is sent.

The problem

Somewhere in your company, skilled people lose hours every week to work an agent could handle.

Quotes, reports, document packs, inbox triage, CRM updates. Work that repeats, eats time and is easy to get wrong. That is where agents earn their place.

Hands sorting printed documents and invoices beside a laptop
14Unread supplier emails

Illustrative examples of repetitive work: quotes, reports, supplier emails, onboarding packs, invoice checks and CRM updates. Each one is handled by an agent and sent to a person for approval.

How it works

From first call to agents at work, with little of your team's time.

Check the fit.

A short call about one process. If there's no measurable gain, we'll say so.

You get:a straight answer.

Nothing upfront

You see the value before you pay for it.

Illustration: what the process costs today next to what it costs with agents. The difference between them is the value we share.

  • Nothing to start.

    No setup fee, no licence, no billable discovery.

  • Nothing until it works.

    You watch the agent handle your process and see the numbers first.

  • Then we share the value.

    Once the gain shows up against the baseline, our fee comes from the value it creates.

We can build first because we're confident in the value. That's also why we're selective: we say yes only where we know the numbers will move.

How nothing upfront works
Where agents work

Agents for the work that keeps coming back.

Illustrative examples

  • Sales

    Quotes and proposals drafted from your price lists and history.

  • Customer service

    Requests triaged and answered with the right context.

  • Administration

    Orders, invoices and reconciliations checked and filed.

  • Research

    Briefs pulled together from scattered sources.

  • Documents

    Packs assembled, completed and checked.

  • CRM workflows

    Records kept current without anyone retyping.

  • Data processing

    Messy inputs turned into clean, usable data.

Managed, not handed over

Managed like a team, not handed over like software.

An agent in production needs someone accountable for it. We watch it, improve it and answer for the result, with your people in the loop wherever judgment matters.

  • Watched in productionPerformance, costs and exceptions.
  • Human steps where they belongApprovals and edge cases go to your people.
  • Deployed where it fitsOur infrastructure, your cloud, hybrid or on-premise.
  • Improving over timeAs your process changes, the agents keep up.
  • AccountableWe keep enough control to stand behind the result.
Is it a fit?

We say yes to fewer processes, on purpose.

Likely a fit

  • You're roughly 20 to 250 people.
  • A process eats half a person's week or more, or its mistakes and delays are costly.
  • You can measure it today: hours, errors, delays, lost revenue.
  • A decision-maker wants the result and will stay involved.

Probably not a fit

  • There's no measurable outcome.
  • The value is small next to the effort.
  • Nobody owns the decision.
  • We also pass on "build us a chatbot" with no process economics behind it.
Portrait of Henrique Milli, founder of HMD Digital
Henrique MilliFounder and engineer
Who you'll work with

Built by an engineer who ships systems where failure is expensive.

Henrique Milli founded HMD Digital after years on production platforms that could not break: Janus at Flutter Entertainment, connecting SISAL, SNAI and PokerStars to Italy's gambling regulator; insurance modules used by 7,000+ agencies at Accenture; the Dunhill storefront at YOOX NET-A-PORTER. Today he builds and manages MidasCV, Ultravisible and Docable in production.

  • Flutter EntertainmentJanus, connecting SISAL, SNAI and PokerStars to the regulator
  • AccentureInsurance modules used by 7,000+ agencies
  • YOOX NET-A-PORTERThe Dunhill storefront
FAQ

Questions owners ask first.

There is no setup fee, no licence and no billable discovery. We measure the process with your team, build a working demo on it and show you a proposal with a clear ROI. You decide only after you've seen the agent at work. Once the value shows up against the baseline, we share it.

Something we didn't cover?

Ask it on the first call, or write to us.

Got a process you'd happily never think about again?

Tell us about it. One conversation is enough to know whether there's a real opportunity.